If some of your products are on backorder, here’s my template for a sample backorder letter to your customer.
As a business, you know that there are times when you may not have the stock to meet customer demand. When this happens, it’s important to let your customers know as soon as possible so they can make alternate arrangements.
I’ll show you how to write a backorder letter to your customers.
Dear (name),
Please note that the item you ordered is back ordered. We are not at present liberty to ship the said item. Should you want to cancel your order, simply reply with the subject line “Cancel Order.” If you would like us to go ahead and ship you the item once it is available again, ignore this email.
Regards,
(name)
(company title)